Build a Career with Hudson Hardware Plumbing and Heating
Customer Experience Specialist
Hudson, IA
- Answering incoming phone calls in a friendly manner
- Respond to customer inquiries, schedule appointments, and route calls to the appropriate department or contact person
- Handle customer complaints and concerns with empathy and work to resolve issues
- Enter customer sales orders into the company’s order management system
- Process purchase orders for parts and supplies needed for installations and repairs
- Maintain accurate and up-to-date records of orders
- Scan and file documents related to sales, purchases and customer accounts
- Order office supplies and parts as needed
- Assist with other general administrative tasks as required